Refund Policy
Tasteory Refund & Exchange Policy
At Tasteory, we prioritize customer satisfaction and want you to enjoy our high-quality freeze-dried products with peace of mind. However, due to the nature of our products being perishable items, we have specific guidelines regarding refunds and exchanges.
No Refunds or Exchanges
Because all of our products are perishable (including freeze-dried fruits, vegetables, and herbal powders), we are unable to offer refunds or exchanges once an order has been placed. This is to ensure the freshness and integrity of our products, which are sensitive to temperature, humidity, and handling.
We understand that this may be disappointing, so we want to provide you with further details to ensure you're fully informed:
• Quality Assurance: We take great care in ensuring that our products are packaged with the utmost care and attention to maintain their quality during transit. If you receive a product that is damaged, incorrect, or defective, please contact us immediately, and we will work with you to resolve the issue.
• Order Verification: Before completing your order, please double-check all the details including the items, quantities, and shipping address. Since we do not accept returns or exchanges, it’s essential that your order is correct when it’s placed.
• Customer Support: If you experience any issues with your order or have concerns about the product you’ve received, our customer service team is here to help. We encourage you to reach out to us via email or through our contact form within 24 hours of receiving your order. While we can’t offer refunds or exchanges, we’ll always do our best to assist you and ensure your experience is a positive one.
Damaged or Incorrect Products
In the rare case that your products arrive damaged, or if you receive the wrong item, please notify us immediately within 24 hours of delivery. To help us resolve the issue efficiently,
please include:
• Your order number
• Photos of the damaged or incorrect product(s)
• A description of the issue
Once we verify the issue, we will offer a replacement or a credit for the damaged product, depending on availability.
Important Notes:
- Perishable Nature of Products: As mentioned, all of our products are perishable and cannot be resold once returned, which is why we cannot accept returns or exchanges for any reason other than damage during shipping or errors in fulfillment.
- Shipping Costs: Shipping fees are non-refundable, and any shipping costs for returned items are the responsibility of the customer. If you are returning a damaged or incorrect product, we will cover the shipping cost for the return.
- Cancellation Policy: We process orders quickly to ensure timely shipping. If you wish to cancel your order, please contact us within 1 hour of placing it. After this time, we may not be able to cancel or modify the order.
Why We Have This Policy:
Our freeze-dried products are designed to provide you with the freshest, most nutritious
options, and we aim to deliver them in the best condition possible. However, due to their perishable nature, we are unable to accept returns or exchanges. This policy helps ensure that our products are always fresh and that your purchase supports a healthy lifestyle.
We Appreciate Your Understanding
We thank you for choosing Tasteory and trust that you understand our policy surrounding perishable items. If you have any further questions or concerns, don’t hesitate to reach out to our customer support team. We’re always here to help!
Contact Us:
For any queries or assistance, please contact us at +91 8690058445, tasteoryfoods@gmail.com . We’re happy to assist with any issues or questions you may have regarding your order.
